By accessing or using the services of Heavy Doody Scoops, including scheduling service, submitting website forms, or opting in to SMS communications, you agree to the following Terms of Service.

1. Service Overview

Heavy Doody Scoops provides professional pet waste removal services. By initiating service, you agree to comply with all policies outlined below.

We reserve the right to modify or discontinue services at any time.

2. Access & Pet Safety

Clients are responsible for maintaining safe and unobstructed access to the yard.

• Gates must be unlocked or access codes provided.
• Aggressive or loose pets must be secured indoors during service.
• If access is blocked or pets are not secured, the visit will still be charged and rescheduled as a double cleanup.

Heavy Doody Scoops assumes no liability for damage to gates, landscaping, lawns, or pets.

3. Service Conditions

• Waste may be missed if grass is excessively tall, the yard contains heavy debris, or terrain is obstructed.
• Cleanups on rock, gravel, or heavily landscaped areas may require additional effort and may incur an additional fee.
• If service is paused and resumed later, an initial cleanup fee may apply depending on yard condition.

4. Inclement Weather & Missed Visits

In hazardous weather conditions, service may be postponed for safety.

• Missed visits due to weather may be completed the following day or during the next scheduled visit as a double cleanup.
• Billing continues during weather-related delays, as pet waste continues to accumulate.

5. Billing & Payment

Services are prepaid monthly. Billing cycles renew automatically on the 1st of each month unless otherwise specified.

• Payment is collected securely at signup and billed automatically.
• Promotional discounts or waived initial cleanup fees may be subject to additional charges if yard conditions require extra labor.
• Pricing and policies may change with at least two (2) weeks’ notice.

Prepaid fees are non-refundable. If canceled mid-cycle, remaining scheduled visits within the paid period will still be completed.

6. Cancellation Policy

Either party may cancel service at any time by contacting Heavy Doody Scoops directly.

If service is resumed after cancellation, an initial cleanup fee may apply.

7. Holiday Schedule

We do not operate on the following holidays:

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year’s Day

Services scheduled on these holidays will resume the following available service date or week. No refunds will be issued for skipped holiday visits as we have to come by again & collect double doody..

8. SMS Messaging Terms

By providing your phone number and opting in via our website forms or service agreements, you provide express written consent to receive SMS communications from Heavy Doody Scoops.

These messages may include:

• Appointment confirmations
• Service reminders
• Route updates
• Billing notifications
• Promotional messages

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

Opt-Out & Support

To cancel SMS messages, reply STOP to any message. You will receive a confirmation message and will no longer receive SMS communications.

To rejoin, submit a new opt-in request through our website.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Age Restriction

You must be at least 18 years old to opt in to receive SMS communications from Heavy Doody Scoops.

9. User Responsibilities

You agree to provide accurate, current information and to use our services only for lawful purposes.

10. Data & Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you acknowledge that you have reviewed and agreed to it.

For more information, please review our Privacy Policy.

11. Limitation of Liability

Heavy Doody Scoops is not liable for indirect, incidental, or consequential damages arising from use of our services.

12. Governing Law

These Terms of Service are governed by the laws of the state in which Heavy Doody Scoops operates.

13. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.

14. Contact Information

Heavy Doody Scoops
Email: [email protected]
Phone: +1 (978) 407-5067

Effective Date: 01/01/2025