Protecting Your Information

At Heavy Doody Scoops, your privacy matters to us. We are committed to protecting your personal information and maintaining transparency about how it is collected and used. By using our services or visiting our website https://heavydoodyscoops.com/, you agree to our Terms of Service and this Privacy Policy.

Information We Collect

To provide pet waste removal services and improve your customer experience, we may collect:

• First and last name
• Service address and property details (including gate codes or access instructions)
• Email address
• Phone number
• Information about your pets (names, notes, service preferences)

If you purchase services, we also collect payment information through secure third-party payment processors.

We may collect non-personal data such as browser type, device information, IP address, and website usage data for analytics and performance improvements.

How We Use Your Information

Heavy Doody Scoops uses collected information to:

• Provide and manage pet waste removal services
• Send service confirmations, scheduling updates, and invoices
• Respond to customer inquiries and provide support
• Improve website functionality and customer experience
• Send promotional communications when consent is provided

SMS Communications & Consent

By providing your phone number and submitting a form on our website, you consent to receive text messages from Heavy Doody Scoops. These messages may include:

• Appointment confirmations
• Service reminders
• Route updates
• Billing notifications
• Promotional or marketing messages (if separately consented to)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

All SMS opt-in data and consent information is used solely for communication from Heavy Doody Scoops and is not sold or distributed.

Email Communications

By providing your email address, you consent to receive service-related communications and occasional promotional messages. You may unsubscribe at any time by clicking the “Unsubscribe” link included in emails.

Sharing Your Information

We do not sell or rent personal information.

We may share data with trusted third-party service providers solely for operational purposes such as:

• Payment processing
• CRM and billing systems (e.g., Jobber)
• Email and SMS delivery platforms
• Website hosting and analytics services

These providers are contractually obligated to safeguard your information.

Cookies & Tracking

Our website may use cookies and analytics tools to improve user experience and monitor website performance. You may disable cookies in your browser settings if desired.

Data Retention

We retain customer information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your data unless retention is required for legal or security purposes.

Your Rights

You may request:

• A copy of the personal data we hold about you
• Correction of inaccurate information
• Deletion of your personal information (subject to legal obligations)

To make a request, contact us using the information below.

Security

Heavy Doody Scoops uses industry-standard security measures, including SSL encryption, to protect your information. While no method of transmission is completely secure, we take reasonable precautions to safeguard your data.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our website or services after updates constitutes acceptance of any changes.

Contact Us

Heavy Doody Scoops
Email: [email protected]
Phone: +1 (978) 407-5067

Effective Date: 01/01/2025