Frequently Asked Questions

  • What areas do you service?

    We proudly provide dog waste removal throughout Leominster and nearby communities including Fitchburg, Lancaster, Sterling, Groton, Littleton, Ayer and surrounding towns within our route area.

  • How often should I schedule service?

    Most customers choose weekly service to prevent buildup and odors, but we also offer twice-weekly, bi-weekly, and one-time cleanings depending on your yard and number of dogs.

  • Do I need to be home during service?

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  • Does Heavy Doody Scoops clean the entire yard?

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  • What do you do with the dog waste after you scoop it?

    We offer two disposal options. We can securely double-bag the waste and place it in your household trash bin, or we can haul it away for a small additional fee.

  • Can you work with locked gates?

    Yes. We simply need a gate code, key, or other arranged access method in advance so we can enter your yard safely.

  • Can my dog be outside while you scoop?

    For safety reasons and efficiency, we ask that all pets be kept indoors while we service your yard. If a dog is loose or aggressive, we may be unable to complete service that day.

  • Do you provide dog waste removal services year-round?

    Yes. We provide year-round pet waste removal services. Light rain or snow will not stop us. In cases of severe weather, service may be rescheduled to the next available service day.

  • Do you provide specific arrival times?

    We do not provide exact arrival times. Routes are finalized the night before service to optimize efficiency and keep costs affordable. However, every customer receives an "On My Way" text notification 30-45 minutes before arrival.

  • How does billing work?

    All billing is handled securely through Jobber. Once you sign up, you'll have access to a customer portal where you can pay by debit or credit card, view invoices, and set up automatic payments. Invoices are generated automatically so you never have to worry about missed payments.

  • Do you offer one-time cleanings or only recurring service?

    We offer both. Whether you need a one-time cleanup, spring cleanup, or ongoing recurring service, Heavy Doody Scoops has flexible options to fit your needs.

  • Is Professional Dog Waste Removal Worth It?

    Absolutely. Professional pooper scooper service saves time, reduces odors, helps keep your yard cleaner and safer for kids and pets, and eliminates the hassle of weekly cleanup. Most customers quickly find the convenience well worth the cost.

  • Can you deodorize my yard?

    Yes. We offer yard deodorizing as an optional add-on service to help reduce pet waste odors and keep your yard smelling fresh.

  • Is there an extra fee for larger yards or more dogs?

    Yes. Pricing depends on the number of dogs, yard size, service frequency, and the amount of waste present.

  • How much does professional dog waste removal cost?

    Heavy Doody Scoops offers recurring service plans starting at just $90 per month. Pricing is based on several factors, including the number of dogs, yard size, service frequency, and the amount of waste present. Most customers typically invest between $95 and $135 per month for recurring service. Contact us for a fast, free quote tailored to your property.

  • I didn't receive an order confirmation. What should I do?

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  • What if I need to skip a week or pause service?

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  • Do I need to sign a contract?

    No contracts required. You're free to start, pause, or cancel your service at any time.

  • How do I start or stop service?

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  • How do you ensure the safety of my family and pets?

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  • Can you scoop around pools, playsets, gardens, and landscaping?

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  • Is It Safe For My Kids And Pets After You've Cleaned?

    Absolutely. We use pet-friendly and family-friendly practices designed to keep your yard safe, clean, and enjoyable.

  • Do You Service During Holidays?

    We typically observe major holidays. If your scheduled service falls on a holiday, we will reschedule it to the next available day.